Disputes in the work place

How do you resolve disputes in the workplace?

If you have a workplace dispute, it can sometimes feel like you have nowhere to turn. You might feel like you’ve been treated unfairly or not be fully aware of your rights are as an employer or employee.

In this month’s blog, we are going to introduce you to the UK’s Advisory, Conciliation and Arbitration Service, ACAS for short.

ACAS is an independent public body that provides employees and employers free, unbiased advice and help to resolve disputes within the workplace.

So let’s explore a little about the different ways they could help you.


ACAS provides several different training options, including online training, webinars, training courses, conferences and tailored support for your business.

The courses available cover a wide range of subjects, including topics close to our heart such as mental health in the workplace, equality, diversity and inclusion. However, they can also offer training and guidance on other issues, such as people management, contracts, hours and remuneration.


ACAS can help employers and employees with recruitment and any issues that might arise during the recruitment processes.

When you are looking for a candidate to fill a role within your organisation, it is essential to find the best possible person for the position that you are advertising. However, it is equally, if not more important, to make sure that you are compliant with the laws against discrimination. Discrimination can also include the information that you find about a candidate on social media. While most employers check a candidates’ social media to ensure they are the type of candidate who will represent your brand well, avoid forming opinions that will influence your decision on whether or not to interview or hire them.

For employees, they can advise or provide support if a job offer is suddenly retracted, or if you are blocked from applying for a position that you are interested in.


In any workplace dispute, ACAS should be your first port of call and before many any tribunal case regarding your employee rights. Their mediation service means that they will listen to your complaint and act as an intermediary in an attempt to resolve your complaint out of court.

The conciliator is entirely impartial in the process and will not take sides during any mediation between the two parties. If mediation fails, they will help you prepare your case for any subsequent tribunal hearing. However, they will make no judgement on how the situation will turn out.

If you want to find out more about how ACAS could help you, there is a wealth of information available on the website www.acas.org.uk/.